Symantec endpoint protection clients not updating from server

This document explains how to update Symantec Endpoint Protection definitions by running Live Update.

TEM managed clients should receive updates automatically from the server.

Once patches are available and this temporary problem has been corrected by Symantec, details will be posted to this KB article.

Please also note that once the SEPM servers have been patched, the clients should remain configured to download content Live Update for at least 3 days to ensure that they will get delta definitions from the SEPM server .

If the GUP does not have a definition it will reach out to its defined SEP Manager and download the correct update.

On the next heartbeat interval the client will then download the definition from the GUP.

SNAC Behavior – If Host Integrity (HI) is being used to check for Anti Virus (A/V) definitions compliance on the agent, it will fail.

If the settings for functionality such as alerts or notifications have been altered from the default values, it is possible that your experiences may vary from those below.

Security Response will continue to provide definitions in this manner as a work around until a permanent solution can be provided.

Symantec is aware of this issue and is currently investigating it.

To ensure we retain the quality of the definitions during this period the SEP definitions are only being built once a day.

Definition builds for all other products remain the same.

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