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Because chat room messages are spontaneous and instantly visible, there is a potential for abuse, which may or may not be intentional.Feedback features Fuel your sales with better service.Use conversion features like Goal Tracking and lead features like Smart Customer Profiles to collect public info on your customer based on her email address.Chat room users register for the chat room of their choice, choose a user name and password, and log into a particular room (most sites have multiple chat rooms).Inside the chat room, generally there is a list of the people currently online, who also are alerted that another person has entered the chat room. The message is almost immediately visible in the larger communal message area and other users respond.
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Customer satisfaction is the goal of any service delivery, but traditional channels often lead to frustration instead.